Web Application · Multi-industry
Customer & Employee Portal
A portal where customers and staff can log in, complete tasks, and see status without waiting on email.
The product
Self-service web portal. A portal where customers and staff can log in, complete tasks, and see status without waiting on email.
The business problem
When every request goes through an inbox, response times slip and nobody has a shared view of open work. Customers ask for updates; employees ask for the latest file; managers cannot see the queue.
What we built
We built a role-based portal with accounts, task lists, document access, and status views. Customers self-serve where it is safe to do so. Employees get internal tools in the same product family. Admins keep control through a dashboard.
Key features
- Secure login and role-based access
- Task and request queues
- Document and status views
- Admin dashboard for operations
- Notifications for important updates
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